Cancelling a subscription
You can cancel any time from the Plan and credits page. Cancellation takes effect at the end of the period you paid for; your plan stays active until then.
Failed productions
If a video cannot be made, the credits held for it return to your balance on their own. You do not need to ask.
Credit packs
You can ask for a refund of a credit pack you have not used within 14 days of buying it. Write to [email protected]; the refund goes back to the card you paid with.
Right of withdrawal
Credits, plan period credits and delivered videos are digital services supplied immediately. Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation, performance starts the moment the credits are loaded into your account after payment and there is no right of withdrawal; under Article 15(1)(h) performance also starts with the approval you give before paying. Before paying you are asked to confirm the Preliminary Information Form and the Distance Sales Agreement.
The credit pack refund above is an extra courtesy we offer regardless of the right of withdrawal; it applies only to packs that have not been used at all and only within 14 days of purchase. For a plan subscription, the period already paid is not refunded; cancellation takes effect at the end of the period.